Effective Date: 13/10/2025
Company: STELLAR
At STELLAR, we’re committed to delivering high-quality digital solutions and transparent business practices. This Refund and Cancellation Policy outlines the terms under which cancellations and refunds are processed for our services.
Once a client confirms a project with STELLAR, an advance or milestone payment is required to begin the work.
This advance payment confirms the client’s intent to proceed and covers resource allocation, planning, and design setup.
By making a payment, the client agrees to the scope, timelines, and deliverables mentioned in the proposal or quotation.
Clients may request cancellation under the following terms:
Before Work Commencement:
If cancellation is requested before any work has started, 80% of the amount paid will be refunded (20% retained as administrative and processing fees).
After Work Commencement:
If any design, development, or setup work has begun, the advance payment is non-refundable as resources are already allocated.
Post Project Delivery:
Once the project or any phase is delivered, no cancellation or refund is possible.
Refunds are applicable only under the following conditions:
Duplicate Payment:
If a client accidentally makes a duplicate payment, the excess amount will be refunded within 7 working days.
Non-Delivery Due to STELLAR’s Fault:
If STELLAR fails to deliver the agreed service due to internal issues (not client-related delays or incomplete inputs), a partial refund may be considered after review.
Service Dissatisfaction:
Since all work is collaboratively approved through drafts and feedback rounds, dissatisfaction after approval is not eligible for a refund.
Approved refunds will be processed within 7–10 business days from the date of confirmation.
Refunds will be issued through the original mode of payment only.
Due to the nature of digital products and services—such as website design files, code, or marketing assets—once delivered or accessed by the client, refunds are not possible.
Any additional requests, revisions, or new features beyond the approved scope will be treated as new work and billed separately.
Delays caused by client unresponsiveness, content delays, or third-party dependencies are not grounds for refunds.
If a project remains inactive for more than 30 days due to lack of client communication or content, it will be considered on hold.
Reactivation after this period may involve reactivation fees.
No refund will be issued for dormant or abandoned projects.
All refund or cancellation disputes must be sent via email to support@stellarweb.in with the subject “Refund Request – [Project Name]”.
STELLAR will review and respond within 7 working days.
For any clarification, reach us at:
📩 Email: support@stellarweb.in
🌐 Website: https://stellarweb.in
🏢 Address: Hyderabad | Lucknow | Global
